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Customer Service Solutions
Your customers, handled. By AI and a team that's ready today.
BroadBeamNow gives you a trained customer-service team, a staffed office, and AI that handles the busywork — so you can outsource support, sales, and retention without building a department from scratch.
Office staffed & ready
US-hours coverage
PCI-DSS certified
Scales with you
AI for scale. Humans for trust. You get both.
Most outsourcing makes you choose between cheap automation and real people. We combine them — so your customers get instant answers and a human whenever it counts.
1
AI handles the volume
Routine questions, order status, FAQs, triage, and after-hours — answered instantly, around the clock.
2
People handle what matters
Anything sensitive, complex, or revenue-critical goes straight to a trained human agent — seamlessly.
3
AI for scale. Humans for trust. You get both — without hiring, training, or managing either.
What we handle for you
One team across every channel your customers use.
Customer Support
Questions, troubleshooting, order & delivery status, returns, and complaint resolution.
Inbound Sales & Orders
Turn inquiries into sales. Take, confirm, and process orders end to end.
Retention & Win-Back
Handle cancellations, present save offers, and re-engage lapsed customers.
Live Chat & Messaging
Web chat, WhatsApp, social DMs, and email — one team across every channel.
Appointment & Scheduling
Booking, confirmations, reminders, and dispatch coordination.
Back-Office Support
Data entry, verification, billing follow-up, and order processing.
Built for businesses with customers to take care of
🍔Food delivery & on-demand
🛍️E-commerce & D2C brands
🏬Retail & big-box
📡Telecom & home services
🔄Subscription & SaaS
🏥Healthcare & clinics
If you have customers calling, messaging, and ordering — we can take that off your plate.
Why BroadBeamNow
✓
We already run this
We operate live sales and support desks for our own telecom brand every day. You're renting a working operation, not a startup experiment.
✓
Ready now
Office staffed, agents trained, systems live. A fast ramp — not a six-month build.
✓
AI-native
We don't bolt AI on. Our desk is built around it, so you get speed and lower cost together.
✓
Compliance-minded
PCI-DSS certified, with agents trained on secure data handling and consent.
✓
US-hours coverage
We work US business hours and serve US companies — aligned to your customers' day.
✓
Flexible scale
Start with a small pod and grow seats as your volume grows. No bloated minimums to begin.
How it works
Discovery
We learn your product, your tone, and your volume — and agree on the KPIs that matter.
Pilot
A small, trained pod goes live on your channels, measured from day one.
Scale
Expand seats and channels as the results come in.
Ready to hand off customer service?
Let's talk about your volume and what your customers need. No long contracts to start.
Call (844) 473-1728Mon–Fri · 9am–5pm CT · US-based operations